Contract to Perm /20-30 hours per week/ Remote USA ***NO THIRD PARTY VENDORS
The UI/UX Designer will help shape platform transformation and innovative experiences across Spok’s healthcare software portfolio. The role will partner closely with Product Management, Engineering, and Customers to drive strategic and tactical design initiatives for both existing products and new product development. The role will also interact with sales, marketing, services and support teams to understand solution design, delivery and support improvements across the portfolio and hand-in-hand with product managers.
Essential Duties and Responsibilities
User-Centered Design Leadership
>Lead end-to-end design process, from discovery and research through prototyping, usability testing, and delivery.
>Drive UCD strategies that align with product vision, technical constraints, and business objectives.
>Establish design frameworks and reusable patterns for consistency across multiple product families.
Collaboration & Cross-Functional Work
>Work closely with Product Managers to define product requirements, prioritize features, and align design goals.
>Partner with Engineering teams to ensure technical feasibility and high-quality implementation.
>Facilitate customer workshops, interviews, and co-design sessions to gather insights and validate concepts.
Innovation & Product Evolution
>Identify opportunities to innovate and improve existing product experiences.
>Support the ideation and development of new products, ensuring they meet user needs from day one.
>Create prototypes, wireframes, and design specifications to clearly communicate ideas to stakeholders.
Required Education, Skills, and Experience
>Bachelor's degree from four-year college or university; and four to six years’ related experience and/or training; or equivalent combination of education and experience.
>5+ years of UI/UX design experience, including strategic design leadership.
>Proven track record with UCD methodologies in complex product environments.
>Strong portfolio demonstrating multi-product family design experience.
>Human factors and ultra efficient design for faster time in motion results expected in contact center agent-based software design.
>Multi-platform common UX moving from Web to mobile and event desktop applications.
>Expertise with design tools such as Figma, Sketch, Adobe XD, or similar.
>Excellent communication, facilitation, and presentation skills.
>Experience collaborating with cross-disciplinary teams (product, engineering, customer success).
> Travel up to 25% (Client site with product team)
> Portfolio required
Pay and Benefits: There are a host of factors that can influence final salary for a position at Spok, including, but not limited to, geographic location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Spok that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Spok, you will receive comprehensive benefits such as; three robust health, pharmacy, vision and dental care plans including a health savings account option, wellness, financial wellness, retirement, family support, continuing education, and time off benefits. Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.At Spok, Inc., we provide equal opportunity to all employees and qualified applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, pregnancy, disability, protected veteran status, or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935
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