Job Description

The System Administrator/Operator will serve as the primary technical support professional at a secure government healthcare facility in St. Louis, Missouri. This role is responsible for maintaining the stability, security, and efficiency of local IT systems and network resources. The position provides advanced technical expertise in system administration, network operations, and end-user support while ensuring compliance with applicable federal cybersecurity and privacy standards.

Key Responsibilities

Systems & Network Administration

• Manage and maintain servers, network devices, and directory services to ensure high availability and reliability.
• Configure and maintain Group Policy Objects (GPOs) and other system settings to align with security and operational requirements.
• Oversee patch management, system upgrades, and preventative maintenance activities to sustain optimal performance.

Cybersecurity & Compliance

• Support ongoing cybersecurity compliance activities, including vulnerability scanning, remediation, and documentation.
• Utilize security tools to monitor system health, identify threats, and ensure adherence to mandated security standards.
• Implement and maintain access control measures to safeguard information systems and sensitive data.

Technical Support & Troubleshooting

• Provide Tier 1–3 technical support to local users, including workstation setup, software installation, and hardware replacement.
• Resolve escalated technical issues efficiently, coordinating with enterprise IT teams when required.
• Support device imaging, configuration, and deployment for desktops, laptops, and other approved devices.

Documentation & Reporting

• Maintain accurate records of system configurations, network changes, and incident resolutions.
• Develop and update technical procedures, guides, and operational documentation.

Requirements

Required Qualifications

Education & Experience

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent combination of education and work experience will be considered.
• 3–5 years of progressive experience in systems and network administration, preferably within a regulated or secure environment.

Technical Skills

• Proficiency in Windows Server administration, Active Directory, and Microsoft 365 environments.
• Familiarity with cybersecurity tools such as vulnerability scanners, endpoint protection platforms, and configuration management tools.
• Strong understanding of networking principles, including TCP/IP, DNS, DHCP, and VLAN management.

Certifications

• Must hold a relevant industry certification at an intermediate level or higher (e.g., CompTIA Security+, Cisco CCNA, Microsoft Certified Solutions Associate).
• Additional vendor-specific certifications in networking, operating systems, or cybersecurity are preferred.

Security & Clearance Requirements

• Must be eligible to obtain and maintain a U.S. Government security clearance at the Secret level.
• Must meet federal training and certification standards for cybersecurity and IT roles.
• Must complete privacy and data protection training prior to handling sensitive or regulated information.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Stock Option Plan

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