Job title : Organizational Change Management (OCM) Lead - 400 SA
Location: Chicago, IL
Job Summary:
The Organizational Change Management (OCM) Lead reports to the Director of Enterprise Change Management and plays a key role in driving technology change management efforts for the CIDT program. This role will apply a structured OCM (Organizational Change Management) methodology and lead change management activities to support the adoption of CIDT initiatives. This includes assessing the change impact, identifying stakeholders and supporting communication and training efforts.
The Organizational Change Management Lead will be held accountable for the following
responsibilities:
● Implement the OCM methodology, playbook, and toolkit across CIDT projects by applying a structured OCM methodology and lead change management activities: Implement OCM strategy and plans (change impact, stakeholder identification and management, communications, training, and change readiness and adoption).
● Lead change management efforts: Accountable for the execution of change management workstreams, projects and tasks. Coach and advise senior leaders, people managers, and project leaders to perform their roles in change.
● Manage OCM delivery: Establish key change milestones and delivery timelines and partner with program and project managers. Create, monitor, and report user adoption metrics to track the effectiveness of the OCM activities.
● Oversee program and project communications: Accountable for coordinated program and project communications and engagement plans for internal and external audiences. Provide direction and support to the program and project teams to ensure that multiple methods and channels are leveraged to reach targeted stakeholder audiences.
● Oversee program and project training: Accountable for project training plan and coordinated delivery for internal and external audiences. Review training requirements and support the design and delivery of training programs.
● Address resistance: Monitor employee resistance, make recommendations to mitigate resistance, and escalate unresolved resistance to project and senior leaders.
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
● Bachelor’s Degree in Business, Psychology, Change Management or relevant concentration.
● Relevant Organizational Change Management certifications (i.e., PROSCI or CCMP) preferred.
● 10+ years of organizational change management experience working with a structured change management methodology, communications, change communications, employee engagement.
● Served as a trusted advisor for project managers, product owners, and senior leaders to engage them in change.
● Able to solve complex problems, guided by policy, procedures, and business plans with limited input from senior managers.
● Proven ability to produce high-quality deliverables and set delivery standards for change management team members.
● Successfully managed a diverse set of team members and business stakeholders, preferably in the public sector or in an educational environment.
Preferred Qualifications:
● Master’s degree in Change Management or relevant concentration.
● Recognized OCM expert.
● Organized with a natural inclination for planning strategy and tactics.
● Flexible and adaptable; able to work in ambiguous situations.
● Experience coaching and advising senior leaders, people managers and project teams;
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