Job Description

As a Director of Partner Business Development partner Transformation leader for the Americas you will be responsible for leading and a team who will be driving business development initiatives that enable partners to embed ServiceNows CRM and emerging technologies into their go-to-market motions and customer solutions.

This Director level role focuses on penetrating partner organizations ensuring that CRM and emerging technology transformation becomes a core part of their business and reference architectures. You will identify and activate partners capable of delivering measurable impactbuilding increased partner capability and capacity to ensure joint pipeline via new design wins and partner offers support our growth in CRM across both our core sales team and CRM specialist sales organization.

The ideal candidate will combine strategic business acumen partner ecosystem knowledge and execution excellence to expand ServiceNow technology and RTMs across the Americas region.

Key Responsibilities

• Director Level Leadership: leading a team of senior business development managers to drive growth across key technologies leading reference architecture design discussions partner go-to-market via our routes-to-market strategies and developing shared demand generation activities based upon those partner solutions and offers.
• Partner Engagement & Penetration: This team will engage directly with key ServiceNow partners across the Americas to ensure their business strategies and solution architectures incorporate ServiceNows CRM technologies. Identify key CRM transformation opportunities within partner practices and translate them into actionable go-to-market plays.
• Business Development & Pipeline Creation: Develop and activate business development plans with partners to build joint CRM pipeline focused on delivering measurable business outcomes. Collaborate with ServiceNow core sellers and specialist sellers and field sales to drive early wins and fast execution through aligned account planning and opportunity pursuit.
• Practice Activation: Guide partners through business case creation and operational planning for technology adoption. Enable partners to position ServiceNow as a driver of customer transformation and revenue growth.
• Joint Go-to-Market & Execution: Partner with marketing sales and operations teams to deliver joint campaigns customer events and enablement activities that drive ServiceNow awareness and opportunity generation. Influence partners reference architectures to ensure CRM and AI are integrated as a foundational element in their solution portfolios.
• Customer Design Wins: Collaborate with partners and ServiceNow sales and  specialist teams to secure early customer design wins that demonstrate the value of ServiceNow transformation. Capture customer success stories and use them to scale best practices across the ecosystem.
• Insight & Feedback Loop: Bring partner and market insights back into ServiceNow to inform technology strategy enablement and partner acceleration programs.

Qualifications :

• 12 years of proven experience in leading partner business development teams ISV/channel sales or enterprise software business development in the Americas.
• Proven success driving partner-led business development and joint pipeline creation.
• Deep understanding of the CRM market and how partners build and monetize CRM practices.
• Experience working within complex global partner ecosystems (System Integrators ISVs Cloud Service Providers).
• Strong ability to influence partners business strategies and architectural roadmaps.
• Proven ability to collaborate across matrixed teamspartner sales solution specialists and marketing.
• Excellent executive presence communication and relationship management skills.
• Results-oriented mindset with measurable success in pipeline acceleration and customer impact.
• Fluency in English required; Spanish or Portuguese a strong plus.

Success Measures

• Number of partners integrating ServiceNow into their business strategy and reference architectures.
• Volume of joint  pipeline created and executed across the Americas.
• Customer design wins achieved in partnership with Partner Management ales and specialist sales teams.
• Speed and scale of partner activation for technology transformation.
• Demonstrated growth of partner CRM practices within their service portfolios.

 

 

 

For positions in this location we offer a base pay of <> plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time

Job Tags

Full time, Work at office, Remote work, Flexible hours,

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